Refund Policy

Last updated: 3 September 2026

Digital products: no right of withdrawal

PromptVaultAcademy's products are digital content in PDF format, delivered immediately after purchase. There is no physical shipment of any kind.

In accordance with Article 103(m) of Spanish Royal Legislative Decree 1/2007, approving the consolidated text of the General Act for the Defence of Consumers and Users, the right of withdrawal does not apply to the supply of digital content not provided on a tangible medium where performance has begun with the consumer's prior express consent and with their acknowledgement that they consequently lose that right.

For this reason, before completing payment you must expressly tick a box requesting immediate access to the content and acknowledging that, once the download begins, you lose your right of withdrawal.

Accordingly, once the purchase is complete and access to the file has been enabled, we do not accept returns or issue refunds for a change of mind, for not having read the product description, or for not finding the product useful.

Before you buy

Precisely because we do not accept returns for a change of mind, every product page includes a detailed description of the content, its table of contents and its length. Please read it carefully before purchasing.

If you have any doubt about whether an ebook covers what you are looking for, write to us at support@promptvaultacademy.com before ordering and we will give you a straight answer.

We do refund in these cases

The above exclusion does not affect your statutory rights as a consumer. We will issue a full refund in the following circumstances:

• We fail to deliver the product. If, after our attempts to resend it, you are unable to access the file for reasons attributable to us.
• The file is damaged, incomplete or unreadable and we cannot replace it.
• The content does not correspond to the description on the product page, constituting a lack of conformity under Articles 114 et seq. of the consolidated text of the General Act for the Defence of Consumers and Users.
• Duplicate charge or an error in the amount charged.
• Unauthorised purchase, where duly evidenced.

Access problems are not returns

If the email with your file has not arrived, if the link has expired or if you have used up your downloads, this is a delivery incident, not a return. Write to us and we will restore your access or resend the file free of charge.

Before contacting us, please check your spam or promotions folder: it is the most common cause.

How to make a claim

Write to support@promptvaultacademy.com with the subject line "Order issue", stating:

• The email address used for the purchase.
• The order number.
• A description of what has happened.

We acknowledge receipt within a maximum of 48 working hours.

Our first course of action will always be to resolve the incident — resending the file, reactivating the link or providing the content by another route. Only where a solution is not possible will we proceed to a refund.

Refund timescales

Once a refund is approved, it is processed within a maximum of 14 calendar days using the same payment method used for the purchase. How long it takes to appear in your account depends on your bank, typically a further 3 to 10 working days.

Effects of a refund

When a refund is processed, the licence to use the product is automatically revoked. You must delete all copies of the product in your possession and refrain from any further use of the content.

Complaints

If you are not satisfied with our decision, you may contact the Municipal Consumer Information Offices, the Directorate-General for Trade and Consumer Affairs of the Community of Madrid, or the competent Consumer Arbitration Boards.

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PromptVaultAcademy — Deionfranco Nuñez Calle Hermanos Pinzón, 8 — 28500 Arganda del Rey (Madrid), Spain support@promptvaultacademy.com