Terms of Service

Last updated: 3 September 2026

1. Purpose and acceptance

These Terms of Service govern the contractual relationship between Deionfranco Nuñez, with address at Calle Hermanos Pinzón, 8 — 28500 Arganda del Rey (Madrid), Spain, owner of the store PromptVaultAcademy (the "Seller"), and any natural or legal person making a purchase at promptvaultacademy.com (the "Customer").

By placing an order, the Customer declares that they are aged 18 or over, have legal capacity to contract, and have read and fully accepted these Terms.

2. Nature of the products

All products sold are digital content available for immediate download, specifically publications in PDF format.

No physical product is shipped. There are no shipping costs and no postal delivery times. The Customer will not receive any parcel or printed material.

To access the content, the Customer needs an internet connection, a working email address and a device capable of opening PDF files.

3. Pre-contractual information

In accordance with Article 97 of Spanish Royal Legislative Decree 1/2007 (consolidated text of the General Act for the Defence of Consumers and Users), before completing the purchase the Customer is provided, on the product page and during checkout, with information on the characteristics of the content, its total price including taxes, the payment method, the delivery method, the functionality and interoperability of the file, and the conditions relating to the right of withdrawal.

4. Prices and taxes

Prices are shown in euros and include applicable Value Added Tax. For customers resident in other EU Member States, the VAT rate of their country of residence will apply in accordance with the rules on electronically supplied services. The itemised total is always displayed before payment is confirmed.

The Seller reserves the right to change prices at any time. The applicable price is the one in force at the time the order is placed. In the event of an obvious material error in a published price, the Seller may cancel the order, informing the Customer and refunding the amount paid in full.

5. Purchase process

1. The Customer selects the product and proceeds to checkout.
2. They enter their contact and billing details.
3. They expressly accept these Terms and the Privacy Policy, and give the consent relating to immediate access to the content described in clause 8.
4. They pay via Shopify Payments.
5. They receive order confirmation and access to the file, in accordance with clause 7.

The contract is concluded at the moment the Seller confirms acceptance of the order following payment validation. The Customer will receive confirmation by email within a maximum of 24 hours.

6. Payment methods and security

Payment is made through Shopify Payments, which accepts credit and debit cards and other methods enabled at checkout. The transaction is processed entirely in an encrypted environment managed by the payment provider. The Seller never stores the Customer's full card details.

In the event of non-payment, rejection, cancellation or reversal of the charge, the Seller may suspend or revoke access to the digital content without prior notice.

7. Delivery of the digital content

7.1. How delivery works

Once payment is confirmed, the Customer receives access to the file through two simultaneous channels:

1. On the order confirmation screen, via a direct download link.
2. By email, to the address provided at checkout. This email is sent automatically and usually arrives within 5 minutes.

Delivery is handled through the Shopify Digital Downloads app. There is no postal shipment of any kind.

7.2. Format and technical requirements

Products are delivered in PDF format, compatible with any computer, tablet or mobile phone with a PDF reader, available free of charge on all current operating systems.

7.3. Validity of the download link

The link remains active for 30 days from purchase and allows up to 5 downloads. We recommend saving the file to your own device or cloud storage as soon as you receive it.

If the link has expired or the available downloads have been used up, the Customer may write to support@promptvaultacademy.com stating the purchase email and order number: access will be restored free of charge.

7.4. If the email does not arrive

If more than 15 minutes have passed since the purchase and the message has not appeared:

1. Check your spam, promotions and junk folders. This is by far the most common cause.
2. Check that the email address entered in the order is correct. A typo prevents delivery.
3. Search your inbox for the sender support@promptvaultacademy.com or the name PromptVaultAcademy.
4. If it is a corporate email address, a spam filter may have blocked it. Try providing a personal address.

If it still does not appear, write to support@promptvaultacademy.com with the email used for the purchase and the order number. We handle these incidents as a priority, normally within 24 working hours, and we always resend the product free of charge.

7.5. Incidents not attributable to the Seller

The Seller is not liable for delivery failures caused by incorrect email addresses provided by the Customer, full mailboxes or spam filters configured on their server. Nevertheless, in all such cases the Seller will assist in resolving the matter and will resend the file by whatever means is necessary.

8. Right of withdrawal

The Customer acknowledges and accepts that, as this is digital content not supplied on a tangible medium whose performance begins immediately upon purchase, no right of withdrawal is available.

This exclusion is based on Article 103(m) of Spanish Royal Legislative Decree 1/2007, which excludes from the right of withdrawal the supply of digital content not supplied on a tangible medium where performance has begun with the consumer's prior express consent and with their acknowledgement that they consequently lose their right of withdrawal.

Accordingly, before completing payment the Customer must expressly tick a box requesting immediate access to the content and acknowledging the loss of their right of withdrawal. Without this consent, the purchase cannot be completed and the product cannot be supplied.

This is developed further in the Refund Policy, which forms an integral part of these Terms.

9. Legal guarantee and lack of conformity

In accordance with Articles 114 et seq. of the consolidated text of the General Act for the Defence of Consumers and Users, the Customer is entitled to receive digital content that conforms to what was offered.

If the file cannot be downloaded, is damaged or incomplete, or does not correspond to the description on the product page, the Customer must report this to support@promptvaultacademy.com. The Seller will remedy the lack of conformity, normally by resending the file, within a reasonable time and at no cost. Where such a remedy is not possible, the Customer is entitled to a price reduction or to terminate the contract with a full refund.

10. Licence to use the digital content

Purchase of a product grants the Customer a personal, individual, worldwide, non-exclusive, non-transferable and revocable licence to access and use the content in accordance with the following conditions. Purchase does not transfer ownership of the intellectual property rights in the content.

10.1. Permitted uses

• Downloading the file and storing it on personal devices.
• Reading and consulting it as often as desired, without time limit.
• Printing one copy for personal use.
• Applying the knowledge, methods and strategies learned to your own business, project or professional activity.
• Quoting brief extracts for the purposes of criticism, review or commentary, always citing the source and attributing authorship to PromptVaultAcademy.

10.2. Prohibited uses

• Reselling, renting, assigning, lending, sublicensing or transferring the file to third parties, whether for consideration or free of charge.
• Sharing it in messaging groups, forums, social networks, download platforms, repositories or shared storage services.
• Publishing the content, in whole or in part, in any medium accessible to the public.
• Using it as teaching material in your own paid courses, training, mentoring or communities without written authorisation.
• Creating derivative works, marketable summaries, translations or adaptations intended for distribution.
• Removing, concealing or altering watermarks, copyright notices, digital signatures or identifiers embedded in the file.
• Using the content to train artificial intelligence models or to include it in datasets, regardless of purpose.

10.3. Traceability and revocation

Files may include identifiers that make it possible to determine the origin of any copy distributed without authorisation.

Breach of any of the above conditions entitles the Seller to revoke the licence immediately, without any right to a refund, and to pursue any civil and criminal actions available for infringement of its intellectual property rights, including a claim for damages.

11. Results disclaimer

11.1. Educational and informational purpose

The content sold by PromptVaultAcademy is strictly educational and informational. It sets out strategies, procedures, tools and experiences that may serve as guidance, but does not constitute or replace individualised professional advice.

11.2. No guarantee of results

The Seller does not guarantee that applying its content will generate income, profit or any specific financial outcome.

The results any individual may obtain depend on many factors entirely outside the Seller's control: their dedication, their ability to execute, the resources available to them, their prior experience, market conditions, existing competition, timing of entry and chance, among many others.

Any figure, example, case study or testimonial included in our materials, on our website or in our communications reflects one specific experience and must not be interpreted as a promise, a guarantee, or an average or typical result. It is entirely possible to apply the content in full and obtain no result at all.

11.3. Business risk

Starting and investing in a business involves risk, including the risk of losing the capital invested. Any decision the Customer takes after consuming the content is their sole responsibility. We recommend not committing amounts you cannot afford to lose, and consulting qualified professionals before making significant decisions.

11.4. Not professional advice

The content does not constitute legal, tax, accounting, financial or investment advice. For matters of that nature, the Customer must consult a duly qualified professional.

11.5. Third-party tools and currency of the content

The content mentions third-party tools, platforms and services. The Seller does not control their operation, availability, pricing, terms of use or policies, which may change at any time without notice, and is not liable for the decisions the Customer takes in relation to them.

The fields covered — artificial intelligence, digital tools and e-commerce — evolve extremely quickly. Although we endeavour to keep our materials up to date, some information may become outdated after publication. We do not guarantee that all content is current at the time of reading.

12. Availability and changes to the catalogue

The Seller may modify, update or withdraw products from its catalogue at any time. Updates to a product already purchased will be provided at no additional cost only where this was expressly stated on the product page at the time of purchase.

13. Prohibited conduct

Reselling, renting, assigning, redistributing, publicly sharing, publishing on download platforms or commercially exploiting the products purchased without the Seller's prior written authorisation is expressly prohibited, on the terms of clause 10.

14. Limitation of liability

To the fullest extent permitted by applicable law, the Seller's liability to the Customer for any claim arising from the purchase is limited to the amount actually paid for the product concerned.

The Seller shall not be liable for indirect damage, loss of profit, loss of data or loss of business opportunities arising from the use of, or inability to use, the content.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, nor the non-waivable rights granted to the Customer by consumer protection law.

15. Force majeure

The Seller shall not be liable for failure to perform its obligations where this is due to causes beyond its reasonable control, including prolonged outages of Shopify or the email provider, cyberattacks, widespread telecommunications failures or acts of authority.

16. Severability

If any clause of these Terms is declared void or unenforceable by a final decision, that declaration shall not affect the validity of the remainder, which shall remain in full force.

17. Governing law and dispute resolution

These Terms are governed by Spanish law.

Before resorting to legal proceedings, the Seller invites the Customer to raise any dispute at support@promptvaultacademy.com, undertaking to seek an amicable solution.

Customers who qualify as consumers may also contact the Municipal Consumer Information Offices (Oficinas Municipales de Información al Consumidor), the Directorate-General for Trade and Consumer Affairs of the Community of Madrid, or the competent Consumer Arbitration Boards (Juntas Arbitrales de Consumo).

For judicial resolution of disputes, the competent Courts and Tribunals shall be those determined by consumer protection legislation, which as a general rule will be those of the consumer's domicile.

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Contact: support@promptvaultacademy.com